Just bought a 2021 XT5 Cadillac about 3 months ago, had an issue pushed the OnStar button, Caddy towed to Paul Sadlon's, OnStar confirmed that it was towed and keys dropped off at service desk. They diagnosed it and told me that the technician had identified the part needing replacement, it was in stock and they would call me in the morning. At 9:01 am the next morning they called to tell me the car was ready. GM, OnStar, Paul Sadlon's and Hailey my service manager rocks! Oh yeah the best part - no charge, covered by original warranty. Many thanks!

After a couple of days of confusion with the service advisor Karen the service manager returned my call and was very helpful rectifying the problem. She arranged the car to completed on her day off and also followed up with a phone call. She turned an unpleasant situation to a very good situation.

We had an excellent experience at Paul Sadlon Motors. Even met Mr Paul Sadlon. Sales Reps and Staff excellent and very knowledgeable. We were very happy to be chosen to be part of the CTV commercial promoting the business. Thank you Paul Sadlon Team .

I had a great experience working with Joe at Paul Sadlon. He was incredibly helpful throughout the entire process for my new car. Joe took the time to explain everything clearly, made sure I understood my options, and worked hard to get me a great car. He made what can be a stressful process feel smooth and easy. Thanks, Joe!

Outstanding service as usual.

Great Dealership !

Tammy looked after everything

Friendly, thorough, and attentive service!!!

Great service department team. Always willing to help out.

Great Service Department, well run, efficient & top of the line customer service.