Thank you to the service department for rectifying this issue and turning it into a positive experience.

Updated Review:
The sales experience was great — friendly, helpful, and straightforward. Unfortunately, the same cannot be said for the after-sale service. I booked a service appointment online and was later rescheduled, and now I have to wait an entire month just to be seen. This is especially concerning because my new vehicle is showing a “service charging system” message, which I noted in the original booking.

I was told that other customers have been waiting three weeks, yet I’m expected to wait even longer. The lack of urgency, concern, and proper after-care has been disappointing. Because of this, I would be far less likely to recommend this dealership at this time.

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I can’t say enough good things about my experience at Paul Sadlon Motors. From the moment I walked in, Rob H. made the process feel easy and comfortable. He was a true pleasure to deal with—friendly, professional, and most importantly, never pushy. After being discouraged at other dealerships, I honestly expected more of the same, but this was completely different. For the first time, I felt like a valued customer.

Neil was also fantastic—efficient, organized, and clear with all the paperwork, which made everything stress-free. By the time I drove away in my new car, I wasn’t just happy with the purchase, I was genuinely positive about the entire experience.

I would wholeheartedly recommend Rob H. to anyone considering buying a vehicle. He turned what I thought would be a frustrating process into something enjoyable and rewarding.

Owen has been very helpful. This is my fourth vehicle purchased from Owen. My wife Karen and I are always pleased with his customer service, thank you.

Hayley was/is exceptionally good at her job and the mechanic is obviously super smart

We truly had an amazing experience, so amazing in fact that we went from buying one vehicle to buying two. I will be recommending Hunter on their sales team to everyone I know and Simon in financing was also fantastic.:)

Very thorough. They didn’t give up when the problem was difficult to find! Very attentive customer care and courtesy ride.

Just consistently excellent service.

Was selling my car and the day of delivery and engine light came on, I was able to drop the vehicle off at 4pm on Wednesday with no appointment, and they found a way to get the vehicle in and have it repaired by noon in Thursday. I am a service advisor for another company and was very pleaseantly surprised by the level of professionalism, all the staff were great !!!

Today I was greeted with kindness and respect. Pleasant staff considering the stress with the ice storm devastation the past few days.
Tracey Lloyd

Excellent service at a very reasonable price !

Slipped me into a cancellation, and it was a good experience.